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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"All facility staff members were pleasant, professional and helpful. Would definitely use this facility again if needed."

"My experience with this facility and staff has always been great. They make sure that I get my prep information in plenty of time. My appointment time is adhered to - very efficient. I am sorry I can't remember my nurses name but she did an outstanding job starting my IV. All the staff are very attentive."

"The visit was perfect. Every employee I encountered was very friendly respectful, and helpful. Dr. Haynes is excellent, and his nurses are professional and friendly. The procedure went well and was even faster than I expected. The entire experience could not have been better."

"The procedure went very well - no pain - I will recommend this facility to my friends."

"The staff is the best. I appreciated the nurse (Daniel) calling and asking if I had any questions about my results. Also the anesthesiologist is awesome!"

"I want to convey my thanks to everyone at the facility At no time was I anxious, uncomfortable or scared. All staff that I interacted with were warm, friendly and confident in their abilities, I received excellent care!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.