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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

93%
93%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Everything went smoothly and professionally. Thanks to the staff and drs. They get an A!"

"Everybody had been so helpful, effective & efficient; very apparent with the way they perform their jobs as a team - great TEAM! They all know how to put their patient at ease under another stressful situation. Me & my husband really appreciate the doctor & his staff for their commendable service!"

"The visit was perfect. Every employee I encountered was very friendly respectful, and helpful. *Dr. Haynes is excellent, and his nurses are professional and friendly. The procedure went well and was even faster than I expected. The entire experience could not have been better."



"Was a very awesome experience. Anesthesiologist leaned over to hug me until I went under. Everyone was very compassionate and caring."

"The procedure was painless. I had no after effects and was very pleased with the staff."

"A well run operation. I was particularly impressed that one of the employees, a male in his 40's, cleaned each bathroom after each use and offered us coffee while waiting for discharge. Nice touch!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.